At Cherise Lashes, we are committed to providing excellent service and delivering high-quality products to our valued customers. We understand that there may be instances where a refund is necessary. This Refund Policy outlines the guidelines for seeking a refund. Please note that specific refund eligibility criteria and reporting timelines may vary for each product. It is important to refer to the product information for detailed instructions regarding refunds and issue reporting.
Refund Requests: Due to hygiene purposes, unfortunately our products are non-returnable and non-refundable. Please ensure you have selected to correct products before ordering. If you have placed a wrong order, please contact us within 24 hours for us to make any amendments. Please contact our customer support team via our website contact forms or email cheriselashes@gmail.com if you have any questions.
Shipping Costs: Shipping costs, including those incurred during the initial purchase and any return shipping fees, are non-refundable.
Damaged or Defective Products: If you receive a damaged or defective product, please refer to the product information for specific instructions on reporting the issue then contact customer services via our website contact forms if you are within the reporting period. We will work diligently to resolve the problem and provide a suitable solution, which may include a refund, exchange, or replacement.
Missing or incorrect items: If you have received your order and you have missing or incorrect items within your order, you must report this within 48 hours of receiving via our website contact forms. Please note the picking list enclosed in your order is required when reporting these issues. It is your responsibility to ensure you keep your pick list safe until you are happy that the correct items are within your order. If you do not keep your pick list, a replacement or refund will not be able to be issued.
Terms and Conditions: A comprehensive set of Terms and Conditions is in place to govern the use of our website and the purchase of our products. By making a purchase from Cherise Lashes, you acknowledge and agree to abide by the terms and conditions outlined in the document.
Policy Updates: Cherise Lashes reserves the right to modify or update this Refund Policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
By making a purchase from Cherise Lashes, you acknowledge and agree to abide by the terms and conditions outlined in this Refund Policy and the specific refund guidelines provided in the product information.
If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to help you and ensure your shopping experience with Cherise Lashes is nothing short of excellent.
Please Note: We are unable to execute cancellations, address changes, or other modifications to your order after it has been submitted, please double check your order and details before confirming.
Please refer to our shipping policy for more information.